Customer Service Policy

This Customer Service Policy sets unified standards for pre-sales consultation, order processing, logistics coordination and after-sales support for users across all regions worldwide. The policy treats every customer equally without regional bias, delivering consistent, transparent and professional service norms for cross-border shopping.

Our support team provides complete professional guidance before purchase, covering fabric technical performance, sweat-wicking functions, size charts, style matching, suitable activity scenarios and garment maintenance tips. Detailed responses help customers make accurate selections and avoid ill-fitting or mismatched purchases.

All orders with confirmed payment enter standardized fulfillment workflows. Our team completes order review, full product quality re-inspection, dust-proof packaging and logistics handover within 1 to 3 business days to guarantee every garment arrives intact and defect-free.

We adopt a universal delivery cycle for all international shipments. The estimated transit window for every destination worldwide is 6 to 12 business days. Expedited shipping options are not offered, and all customers receive identical logistics scheduling standards.

Every order qualifies for complimentary worldwide shipping with no minimum spend threshold. No hidden checkout surcharges, handling fees or regional delivery markups apply. All transactions are calculated and settled in US dollars to maintain uniform global pricing.

A 60-day universal return period applies to all apparel on our store. Customers may submit formal return requests within this valid window for manufacturing defects, transit damage, incorrect shipments and other non-user-caused product abnormalities.

Once returned items arrive at our warehouse and pass official inspection, all refund reviews and financial clearance will be finalized within 5 to 10 business days. Refunds are issued in the original USD payment amount and routed back to the customer’s initial payment channel.

Every after-sales application, inquiry and complaint receives objective, fair evaluation regardless of order value, customer location or purchase frequency. Our staff resolve all issues following published policy without preferential or discriminatory treatment.

We regularly upgrade our service system by collecting global user feedback on product comfort, logistics speed and after-sales efficiency. All practical customer suggestions are analyzed and implemented to elevate the overall shopping experience.

We uphold sincere, patient and solution-focused service attitudes. Our long-term goal is to build a low-friction, reassuring global shopping ecosystem and establish lasting trust with every active woman who shops our performance apparel collections.